Archives: Reviews

“Dan and associate accomplished rough/in plumbing installation. They were both very attentive, Dan being senior plumber answered all of our questions, worked with upmost skill and attentiveness.”

– Terry M.

“I’ve used Alpha Plumbing for my residential
Landlords for several yrs now. Always professional, and pleasant to work with. They are a company that I don’t have to call back for any reason once the job is completed. My tenants even share with me how great the experience was and appericate how quickly they could arrive and where very pleasant employees.
As always, thank you Alpha Plumbing.”

– Kelly Property Mgt K.

“Our water heater went up. We called several companies with limited to no response. We called Alpha late in the day. I got to speak to a “live” individual much to my surprise. After sending some pictures. I got a quote which I approved immediately. Upon approval I was told two plumbers could be out the next day. All happened as planned. The install team worked diligently, quickly, and were clean! Thank you Alpha for taking care of us!”

– Greg F.

“Andrew and the team were top notch! Great professionals, hard workers. Big job replacing soil line. Worked thru challenges and left the yard and property better than expected. I will recommend Alpha to anyone.”

– joseph C.

“Waiting to hear back about the part we need to fix shower. Once job is completed I can fully rate but both gentlemen were very nice.”

– Victoria S.

“I would suggest Matt and his crew to everyone I know. They did GREAT JOB. Very much appreciated them guys today. If you need any kind of plumbing need. Call Alpha Plumbing. And ask for Matt and his crew”

– Linda D.

“They were on time. Kept me informed about the work they were doing. They were very professional and did a great job From the crawl space to the water meter and got the leak fixed. I would recommend them to anyone who needs a professional plumber. They were also polite and easy to talk to. I would definitely suggest them to everyone I know and I would also use Alpha Plumbers again to work on our home again. Thank you We appreciated all you did for us today”

– Linda D.

“John came out and did an excellent job of finding a leak from my shower that was leaking into my dining room.
He was very thorough and let me know what he was doing.
Unfortunately it was not any of the plumbing but inside the shower. So nothing was fixed but he did find the source of the leak.”

– Todd W.

“We highly recommend Alpha Plumbing for annual backflow testing (as well as any of your other plumbing needs)! Brian was professional, friendly, and knowledgeable. Thank you for making the entire process – from scheduling to completion – a truly painless process!”

– Arielle C.

“We notified ALPHA PLUMBING that we needed a repair to our toilet. They gave us a schedule date of the next day.
Mike Bentley arrived at our house at the designated time the next day. Mike Bentley was our PLUMBING Technician.
He diagnosed the problem very quickly, informed us of what it was going to take to fix the problem. We gave him the approval to start the repair. Mike completed the work in a timely manner, was very courteous and cleaned up his work area after he was finished.
We have used ALPHA PLUMBING in the past for another sewer issue and they did a great job. Recommend them for any plumbing issue. ⭐️⭐️⭐️⭐️⭐️”

– James E.

“Outstanding, as always with Alpha. The serviceman went above and beyond and fixed the issue right away. We have been using Alpha for years and really appreciate their service. Thanks!!!”

– Mary F.

“On October 5, 2024, Alpha Plumbing Limited was contracted to replace the wax rings around the toilets in both the men's and women's bathrooms at Kodo Hibachi and Sushi. During the job, the on-site technician carelessly broke the men's urinal. Despite this being a clear mishandling on their part, they falsely claimed on the invoice that the urinal had been "defective and leaking," which was simply not true. Rather than owning up to their mistake, they took it upon themselves to replace the urinal, an action well outside the agreed-upon scope of work.

To make matters worse, they unnecessarily called in two additional workers, significantly inflating the labor hours. What was initially estimated to be a 3-hour job ballooned into an 8-hour charge on the final invoice. However, their actual time on-site tells a different story. They arrived at 9:15 AM and finished by 4:05 PM, including a 1-hour lunch break, meaning they only worked around 6 hours, not 8 as claimed.

This company demonstrated extremely dishonest practices, not only by inflating the time and cost but also by refusing to engage in any meaningful discussion when confronted. When asked about the discrepancies in the invoice, they were dismissive and evasive, simply advising us to "file a complaint." The entire experience was shady, and it's clear that Alpha Plumbing Limited cannot be trusted to act with integrity or transparency.”

– Amy C.

“Justin came on time. He immediately found a pin hole in the pipe. He went to work and installed a new pipe. He was quick and efficient. I would have him for my next plumbing repair.”

– Linda H.

“Justin with Alpha was amazing! Professional, thorough, and willing to go the extra mile to make sure the issue would be resolved. I appreciated his friendly demeanor and great skill!”

– Terry B.

“Great experience! Called and they were on-site within 45 minutes. Joe did fantastic job. He quickly assessed the issue and was able make the repairs within an hour.
The entire time he kept me in the loop with what was going on. Would recommend Alpha Plumbing to anyone. They've done work for us on multiple occasions and outcome is always the same, very good quality and price good. Thank you”

– Jim M.

“I called with a “no water” problem and they got me a tech within hours of my call. Justin was professional, knowledgeable and helpful”

– Heather C.

“Mike and his assistant did an excellent job in the replacement of our electric hot water heater. They arrived promptly during the appointment hours, were very professional and efficient in completing the task. I have used Alpha plumbing for all plumbing needs and will continue to do so. A great company with excellent technicians.”

– Merrill F.

“As with our previous experiences with Alpha Plumbing, Justin B. (plumber) was very friendly, courteous, professional, hardworking, tidy and on time. It was exceptional service! The sink and toilet were repaired in an expedient manner and were fully operational. There was no waiting for parts or any other hang-ups. We will only use Alpha Plumbing for any/all of our plumbing needs as homeowners. Thank you and much appreciated!”

– Jeffrey U.

“We always get prompt service from your company, which I appreciate. I’ve also found that the plumbers that come out to us to help us out are always efficient, pleasant, and reliable, and the cost is reasonable. I highly recommend your company in general and Jon Davis in particular. I now rely on Alpha Plumbing for my plumbing needs.”

– Deborah S.

“This is my second time using Alpha Plumbing. My church uses them for plumbing repairs, so I trusted they would give me good service, and they did. The first time was repairing the drain pipe on my main house bathtub. The repair this week was for a leak of the drain pipe on main house toilet. I'm a DIY person, so I went ahead and replaced the wax seal. Well, I was wrong. However, the leak continued and I called Alpha Plumbing. A technician, Jon, came to my house the same morning I called. Turns out the leak was a pin hole in the 3 inch drain pipe. Jon, did an excellent job in making the repair. He had to work in a very tight location between other pipes and electrical wires in the ceiling of my basement. He showed me where the leak was and how he planned to repair it, and he asked my approval before proceeding. I appreciated that. Jon was very courteous. He answered my questions when I asked them. When I called for an appointed, I talked to real person, not some pre-recorded message asking for a call back number.
I am very please with my experience with Alpha Plumbing, both or scheduling and the repair experiences. I will definitely recommend them to my friends who may be having plumbing issues.”

– Jim C.

“Matt and his apprentice also Matt arrived quickly to take a look at my leak in Main Water Line to my home. Provided info on repair and suggested at some point Water Service more then likely should be replaced. I would ask for Matt Collison and his Apprentice Matt for any future plumbing needs. Both were very respectful and eager to provide any assistance.”

– Jeff E.

“GIGANTIC EMERGENCY PROBLEM:
We had collapsing/rust-rotted main pipe, 70feet from our house block to street AND OVER TEN FEET DEEP!
Chuck first video/survey'd above and inside entire length underground , then the office wrote up a contract, they did everything as stated,
very quickly and with well experienced operators. super-duper fair price too ( I was a little surprised, I thought it was gonna be over $10,000

Good crew worked ther hearts out.
Andrew in Annapolis
A+++++”

– Andrew L.

“Initial service call was for low water pressure. Jon quickly diagnosed that the issue was with the faucet fixture. He was efficient and cleaned up all debris and water after the service. He is friendly and I would not hesitate to call Alpha and request Jon again!!”

– Craig R.

“I was thoroughly please with the customer service and the timeliness of my scheduled service with Alpha plumbing. It’s not very often you can schedule a repair for the following day after calling. From the pleasant receptionist to the knowledgeable technician that was able to FIX my water faucet problem I truly felt like my need was a priority and it was handled as such within a short frame of time. I will definitely be recommending this company to others and can definitely trust the work they are doing and its quality.”

– Y. D.

“Brian was great and knowledgeable regarding the process and reasoning for life safety. The service was quick and efficient and they responded less an hour after the initial call.. I would highly recommend this company!”

– Ryan K.

“Joe and his helper were the ultimate professionals. They quickly located my problem and just as quickly fixed what was wrong. I would strongly recommend Alpha Plumbing to family and friends. I rate them an A++. Thanks, joe.”

– Yona K.

“Jon was fantastic! He explained what happened to my outdoor faucet and answered all my questions patiently and respectfully. I have to move some things before the hosebib can be repaired and I hope to see him again. He even talked to my sister who was here when I lost water because she was the one opening and closing valves. As a homeowner I am very impressed and happy with Alpha Plumbing!”

– LISA N.

“Dan fixed the sink, replaced an outside faucet and scoped out the replacement of my water lines under the pier(scheduled for next week). He is outstanding which he always has been several times that he has fixed/ replaced plumbing fixtures over the years for used.
Alpha is the only plumber we have used since the house was built about 8 years ago.”

– Paul S.

“Mike did a great job replacing an ancient faucet that was leaking badly. All new hoses to the washing machine as well as adding levers that can turn the eater off at the sink rather than turning off all water at the main source. Very happy with the end result.”

– Pam E.

“Alpha replaced our electric tankless hot water heater so quickly and professionally. They were to come on a Thursday morning, but when the unit came in the day before, they were able to install it that afternoon! They've done several jobs for us in the past several years, always so easy to work with. Highly recommend!!”

– Jeanne T.

“Jon skillfully replaced two toilets and educated us along the way. He was so nice working around my interested toddler grandson. 🙂
I like how he explained the “whats” and “whys” so I felt comfortable and could pass on the info to my husband.
No hesitation using Jon in the future!”

– Donna B.

“I was very happy with Mike and Nate from Alpha Plumbing. They arrived very quickly after my phone call; found the problem in short order, and repaired the leak very efficiently and effectively. Both were very pleasant people and the entire repair effort was done very professionally. Cost was also very reasonable.”

– Bob R.

“Alpha Plumbing scheduled us in quickly and has excellent communication. Jon Davis showed up on time, was professional and friendly. The work was done efficiently and quickly. Alpha Plumbing is always our preference for plumbing needs and we would highly recommend them.”

– Jeff H.

“Brian Key and Bill did an outstanding plumbing service job at my home. They installed a drain pan underneath the water heater. They installed a new hose bib (where none existed before). They also assembled and installed a new utility sink where none existed before. The utility sink installation required them to move the existing water heater (to make room for the utility sink). They drained the water heater, placed a drain pan underneath it, installed a moisture alarm, and rerouted numerous drain lines for the installation.

The job was done professionally, tested, and they cleaned up all the debris from the installation. They easily beat two other estimates and those estimates did not include all the work Alpha Plumbing estimated. Not only did they beat the estimates, but the estimates were provided much sooner than the others. One estimate took a week by email. The other estimate took a day by email. Alpha Plumbing provided estimate on the spot and later in the day emailed the estimate. I definitely recommend them and Alpha Plumbing for any work!”

– Bill J.

“The team arrived right on time, They completed the job efficiently and with care. They were personable, informative and polite. A very excellent experience.”

– Nancy Z.

“Another great experience with Alpha Plumbing. Quick responses to my email, and Jon Davis arrived promptly as scheduled to repair the leaking pot filler and shower head. I appreciate Alpha Plumbing, during a previous visit, Brian told me to contact Kohler because it is one of a few suppliers that provide limited lifetime warranty on parts. I contacted Kohler and provided pictures and explanation of the problem. Kohler sent the replacement cartridges for their pot filler and the repair valve for the shower head (no charge). Jon was able to quickly install the Kohler supplied parts and the labor charges were very reasonable. And the customer service is always excellent. Alpha is my ‘GoTo ‘ plumber (the only plumber I will call). Always cordial, courteous and professional. I highly recommend Alpha Plumbing.”

– Debra D.

“Jon was very informative about the type of faucet I currently have and the types of options available that would provide a longer service than the one I have currently. He also answered a question about my tub faucet and its long term use. Jon is very personable and expresses himself fluently..”

– Johanna G.

“He explained the purpose of this test and why it is needed. I was telling him about how I did not like the placement of our hose bibs and He also gave me information about getting new hose bibs installed on my house and the approximate cost. I would use this company again and I will probably be calling you guys soon to get additional hose bibs installed.”

– Maqueda R.

“We requested the replacement on Sunday; Alpha scheduled the service for Monday; Alpha's plumber Dan Bateman arrived on time with the new toilet, removed the old one, installed the replacement professionally and efficiently. When he finished, he explained the work he had done in detail and verified that we were satisfied. He left the work area clean. We couldn't ask for better service than what we received from Alpha. Thank you.”

– Myron C.

“Brian was fantastic, as has been the entire Alpha Team experience. Our home was recently renovated and Alpha did all of our water and gas system upgrades. What a great team. Throughout the renovation process they explained things and made sure I was happy with what was being done across the board. Today was a simple black flow test on a pre existing system. All was good. While Brian was sure to check the system that was due, he also did a spot check of the other systems to ensure all was up to date. He identified a system that the county shows (inside the home) as active but was actually removed and moved to a newer system now outside the home . He said he will update the records with the county to ensure they have all the current info correctly an listed as outside. Very polite and was sure to explain things as he was doing them. ALPHA is my plumber of choice going forward for all of my related needs should tey arrise. Just a great team across the board”

– Greg T.

“Great job! We had company coming into town and a tub not draining. Alpha plumbing scheduled our urgent appointment fixed the issue and we will call them again for any future work needed. Knowledgable and professional. Problems identified and resolved.

Saved the day! Thank you -“

– Rachel R.

“I'm sorry I can't remember the names of the two plumbers who did my repair today. I would like to start by saying they showed up on time and they were very kind and polite when I met then at door. They made me and my wife feel like family. All I can say is I will always call Alpha Plumbing for any of my future plumbing issues. Also, their pricing is very reasonable.”

– Anthony & Irene S.

“Your service person was very professional and fixed two additional items not on his list..would highly recommend this person and your company”

– Hilda S.

“My service technician, Jon, explained and showed me exactly what was wrong and how he was going to fix our leaking tub/shower. He was honest and trustworthy. I will definitely use Alpha Plumbing in the future and highly recommend them.”

– Michele W.

“It was a tricky leak, but Liam found it an fixed it! Turned out to be caused by a lack of caulk on the shower/tub valve allowing water to seep through the wall and down through the ceiling below.”

– John A.

“Brian did an amazing job. He was personable, knowledgeable, arrived on time and talked me through the problem and solution. The cost was well below what I expected. I’ve used Alpha three times now and have been more than satisfied each time.”

– Morris M.

“Alpha Plumbing has saved me several times over the years! AP figured out—when a half-dozen other plumbing services could NOT—how to reinstall an air vent connected to the kitchen sink after my kitchen renovation contractor, in 2013, took a shortcut and installed a “cheater” vent. While various plumbers assured me that the cheater vent was a legitimate alternative, I couldn’t understand why my drain required clearing twice a year, especially since I put NO SOLIDS, NO GREASE down the garbage disposal!!! AP took me seriously and (ingeniously) figured out how to reconnect the vent with minimal damage/repair to the kitchen. They used cameras to look into the pipes as far as they could go. Because my house sits on concrete (no basement from which to look up to see the pipes), I still need a plumber to clear my drain every couple of years. We know something is going on with the underground pipes in this almost-50-year-old house, but excavating them will be a major expensive mess—not necessary at this time. Chuck, the owner, knows I don’t trust anyone but Alpha Plumbing to deal with this situation. The people who work there are family and long-term employees. I can’t believe how reasonably priced they are compared to other services! Ethical, caring people. I love AP!!!”

– Linda C.

“Chuck, Andrew and crew were extremely professional, knowledgeable and efficient from the moment our project began. We have an older home with original cast iron drain pipes that were split in multiple locations, causing increasingly toxic sewer odors to permeate the house. The crew was able to excavate, remove and replace the entire plumbing system beneath our concrete slab in one day – they were even able to save both showers by avoiding any demolition to the shower pan while still managing to replace the connecting drain pipes! I especially appreciated their flexibility in scheduling when we had to push the project back several days. I will be using Alpha for all our future plumbing needs. Highly recommend their services.”

– Courtney T.

“Both employees were absolutely amazing. Diligently working, professional communication, and extremely kind. They walked our family through what they were doing and got to work right away. Our new tub is gorgeous and we feel as though we received exactly what we needed.”

– Katie R.

“Called for a follow up on an outside hose bib that had a drip. Alpha sent a person next day and Jon was very curtious and took care of the issue at hand. Definitlely recommend Alpha and will be calling again if needed.
Thank you!”

– Mary M.

“Dan and Logan arrived on time and got right to work. What I thought would be a couple hour job took less than an hour. Dan and Logan’s professional expertise and great customer service are greatly appreciated!”

– Vince R.

“We’ve been using Alpha Plumbing for 5 years now and they’ve always done a great job. Our home is older and our plumbing is complicated so it’s nice that they keep records and pictures on file of previous repairs and pipe locations.
Dan Bateman is extremely knowledgeable, professional and always a pleasure to work with.”

– Kandis S.

“My experience was GREAT. I called and was added on the schedule for a technician to come out the same day. Jon was the technician that arrived and I explained to him what my concerns were. I am so thankful that I found this company and have used them a few times. Thanks again for the outstanding service.”

– Vanessa M.